FAQ’S

GLAMPING GETAWAYS

 

For coastal getaway’s, do we need to organise our own campsite?

Yes, once we have confirmed your glamping hire booking you will need to book a campsite or alternatively we can set up on private land or in your back yard! Please see our recommended campsites or contact us if you need help booking a site.

 

Does Twilight Glamping set everything up?

Of course! We will come to your pre-booked campsite or private land, set up the bell tent/s and fully furnish them. At the end of your stay we will return to pack everything away…You don’t lift a finger! Once the tent has been set up we will not be able to move it under any circumstances.

 

Where will Twilight Glamping set up?

We offer our glamping experiences Victoria wide for wedding and events. Our getaways are based on the Great Ocean Road and Bellarine Peninsula. However, if you have somewhere else in mind then please contact us on 03 7036 3335 or send us an enquiry

 

How much space is required for your bell tent?

Our 4 metre bell tents require a minimum of 6 x 6 metres of flat ground. Our 5 metre bell tents require a minimum of 7×7 metres of flat ground. Our Emperor Bell tents require 8x6m of flat ground. If you are planning on staying on a campsite, please check the size of the pitch before booking.

 

Can we book for 1 night?

We are happy to accommodate 1 night bookings but the price will remain the same as 2 nights due to the work involved in setting up and packing up. Please call us on 03 7036 3335 or send us an enquiry.

 

Does Twilight Glamping do functions and parties?

Yes. Please contact us to discuss your ideas, we would love to work with you to create your perfect bespoke package.

 

What happens if something gets broken/damaged or lost?

If any items including bedding, linen and rugs, gets damaged beyond repair, payment of full replacement value is required within seven days.

If an items are returned damaged but repairable, you will be sent an invoice for the cost of repairs and payment is required within seven days.

 

Can you suggest any activities to enjoy whilst we are Glamping?

Living locally we can recommend some excellent businesses and services to make your glamping experience extra special. Want a nice relaxing massage? Fancy a spot of kayaking up the river? Need to know where the most stunning beach is? Want to wine and dine on local produce or sample the best coffee in town? Please ask, we are only too happy to help.

 

Are pets allowed?

Yes! We now have pet friendly glamping experiences available. Enquire for more info.

 

 

MARQUEE AND FURNITURE HIRE

 

 

Is there a minimum hire order?

We have a minimum hire order of $500.00 in place. Delivery and pickup fees are quoted separately.

How are delivery fee’s calculated?

Delivery fees vary depending on what you have ordered and the location. Our delivery fees cover the cost of labour, fuel and truck expenses, we don’t make profits from our delivery fee’s and we aim to make these as affordable as possible. Here’s a break down of what we consider when quoting delivery fees:

  • The time it takes to load the trucks with your order.
  • Time it takes to travel to your location.
  • Time it takes to unload and set up your order.
  • Travel back from your location to our warehouse.
  • Accommodation costs if staff are required to stay over at your location.
  • And all the above in reverse when we pick up your order.

 

What areas do you service?

We hire our equipment out Victoria wide. We do also travel to parts of SA and NSW depending on the size of the order and time of year.

Can you offer a discount if we order more items?

We are unable to offer a discount; we consider our prices to be competitive and fairly priced. For an economical option, our pre-designed packages offer excellent value and they work out cheaper than booking individual items.

Can we change and swap out items from your packages?

We offer several variations to choose from within our packages. If you would like changes outside of these variations we can build you a bespoke package which will be priced differently.

Will you set up and layout the equipment / furniture once delivered?

Our marquees will be fully set up on-site and our bell tents will be fully set up and styled on-site. If you require a specific configuration of bell tents / marquees we require a site layout to be sent to us a week before delivery. We will also need full vehicle access to the site. Once your equipment is set up we will not be able to move it under any circumstances.

Furniture items will be assembled on site and left in a secure location or under the marquee if you have hired one. The furniture will be left for you or your stylist /event planner to put in place as desired. If you require Twilight Glamping to set up and place your furniture we will require a floor plan a week before your delivery and this will be quoted and charged for separately. 

For décor items, we do not set these up as there is a certain amount of planning and styling required for this.

What do we need to do with the furniture after our event prior  to collection?

The furniture must be left in the same condition and in the same location as when delivered. Chairs must be folded and tables cleared of all third party items (such as tableware and rubbish). If when our staff arrive they are required to wait or clear any third party items an additional charge of $35 per hour per staff member will be invoiced for and payment due within 7 days.

This is also applies to the packdown of our marquees and structures, for example if we are delayed in packing our marquee due to third party items being inside the structures, charges will apply.

 

What are your deposit and payment terms

To secure your booking items you will be required to pay a non-refundable deposit of 20% of the total hire cost. Items cannot be held until a deposit has been paid. The remaining balance is due to be paid 28 days before.

 

What is your cancellation policy

You will be offered a credit to use within 12 months of the original hire date, should you choose to postpone. If you wish to cancel your booking entirely, only the delivery fee will be refunded. No refund will be given for the hire items as this is considered loss of opportunity.

 We strongly advise that all clients take out separate travel, event and/ or wedding insurance.

What is the damage waiver fee?

A damage waiver fee of 5% will be added to each booking. The damage waiver covers general cleaning such as upholstery marks or small stains after your event.

If an item is unreturned, broken, stained or damaged beyond repair, payment of full replacement value is required within seven days.

If an item is returned damaged but repairable, you will be sent an invoice for the cost of repairs and payment is required within seven days.

 

When will my items be delivered?

We will work with you to schedule a delivery date and time that suits. A degree of flexibility is required due to other events and weddings we have booked in at the time.

Can I change my order before my event?

Once your deposit is received we do not allow items to be changed due to loss of opportunity.

Can I add items to my order before my event?

We can add items to your booking up to a week before delivery depending on availability. We advise you to get your items booked in as early as possible to avoid disappointment.

What happens if something gets broken/damaged or lost?

A damage waiver fee of 5% will be added to each booking. The damage waiver covers general cleaning such as upholstery marks or small stains after your event.

If an item is unreturned, broken, stained or damaged beyond repair, payment of full replacement value is required within seven days.

If an item is returned damaged but repairable, you will be sent an invoice for the cost of repairs and payment is required within seven days.

What happens if the upholstered items are returned dirty or stained?

Upholstered items that are returned dirty may require professional cleaning, if this is the case, an invoice will be issued to you for payment with seven days.

Did we answer your question? If not please get in touch!